Refund policy

Refund, Return & Cancellation Policy

At BELUCIQ AP Perfume, we are committed to providing our customers with a smooth and satisfying shopping experience.

Due to hygiene and product-safety reasons, opened or used regular-size perfumes cannot be returned or exchanged.

Refund Policy

BELUCIQ AP Perfume does not accept refunds or returns for regular products that have been opened, used, or damaged due to improper handling or usage.

Refunds or replacements may be considered only in cases such as:

  • Product received damaged or broken

  • Product leakage

  • Missing product/item

  • Wrong product received

  • Manufacturing or packaging defect

Test Pack – Full Refund Policy

BELUCIQ AP Perfume offers a Full Refund on eligible Test Pack purchases.

If you purchase an BELUCIQ AP Perfume Test Pack and are not satisfied with your purchase, you may request a full refund of the Test Pack product amount within 48 hours of delivery.

To claim the Test Pack refund:

  • The refund request must be raised within 48 hours of delivery.

  • The customer must provide the Order ID and necessary details.

  • The Test Pack refund applies only to the eligible Test Pack purchase amount.

  • Shipping/delivery charges are non-refundable.

  • Refund requests submitted after 48 hours of delivery will not be eligible under the Test Pack Full Refund Policy.

Once the refund is approved, the amount will generally be processed within 7–10 working days, depending on the payment method and payment provider.

Unboxing Video Requirement

For any claim related to damage, leakage, breakage, missing items, or an incorrect product, an unboxing video showing the original package from the time of opening is mandatory.

Without an appropriate unboxing video, BELUCIQ AP Perfume may not be able to approve the claim.

How to Raise a Refund Claim

Customers must contact us within 48 hours of delivery with:

  • Order ID

  • Clear photographs of the product and packaging

  • Complete unboxing video, wherever applicable

  • Details of the issue

You can contact us at:

Email: support@apperfume.com

Please use the subject line: “Refund Request – [Order ID]”

Damaged or Tampered Package

If the package appears to be tampered with, severely damaged, or leaking at the time of delivery, customers are advised to refuse the package from the delivery partner and immediately contact BELUCIQ AP Perfume support.

Order Marked Delivered but Not Received

If your order is marked as delivered but you have not received it, please contact us within 3 days of the delivery status being updated.

Claims raised after this period may not be eligible for investigation or refund.

Shipping Charges

Original shipping or delivery charges are non-refundable, except where required by applicable law.

Refund Processing Time

Once a refund is approved by BELUCIQ AP Perfume, the refund will generally be processed within 7–10 working days, depending on the payment method and banking/payment provider.

For COD orders, the customer may be required to provide valid bank account details for processing the refund.

BELUCIQ AP Perfume will provide the relevant refund/transaction details once the refund has been initiated.

Return & Replacement Policy

Regular perfumes cannot be returned or exchanged simply because the customer does not like the fragrance, fragrance strength, or personal preference.

In exceptional cases involving leakage, breakage, damaged products, missing items, or incorrect products, BELUCIQ AP Perfume  may offer a replacement or refund after verification of the claim.

All such claims must be reported within 48 hours of delivery.

The Test Pack Full Refund Policy is separately applicable as mentioned above.

Product Usage & Sensitivity

BELUCIQ AP Perfume is not responsible for reactions resulting from individual sensitivity or allergy to any fragrance ingredient.

Customers are advised to review the product information and perform a patch test before regular use.

Damage caused by improper storage, misuse, negligence, or incorrect application is not covered under this policy.

Cancellation Policy

Orders can be cancelled only before they are dispatched.

Once an order has been dispatched, cancellation may not be possible.

For prepaid orders, an approved cancellation refund will generally be credited to the original payment method within 7–10 working days.

Frequently Asked Questions

1. Can I return an opened or used regular perfume?

No. Due to hygiene reasons, opened or used regular perfumes are not eligible for return or refund.

2. Does BELUCIQ AP Perfume  offer a refund on the Test Pack?

Yes. Eligible Test Pack purchases are covered under our Full Refund Policy, provided the refund request is raised within 48 hours of delivery.

3. Are shipping charges included in the Test Pack refund?

No. The Test Pack product amount is refundable, while shipping/delivery charges are non-refundable.

4. What if I receive a broken or leaked perfume?

Contact BELUCIQ AP Perfume within 48 hours of delivery and provide the required photographs and an unboxing video. After verification, we may provide a replacement or refund.

5. What if I receive the wrong product?

Contact us within 48 hours of delivery with your order details, photographs, and unboxing video. We will verify the issue and provide an appropriate resolution.

6. What if I change my mind after receiving a regular perfume?

Regular perfumes cannot be returned or refunded due to a change of mind, fragrance preference, or dislike of the fragrance.

7. How long does a refund take?

Once approved, refunds are generally processed within 7–10 working days, depending on the payment method and bank/payment provider.

8. Can I cancel my order?

Yes, cancellation may be requested before the order is dispatched. Once dispatched, cancellation may not be possible.

Contact Us

For refund, return, replacement, Test Pack refund, or cancellation-related queries:

BELUCIQ AP Perfume
Email: support@apperfume.com

Please keep your Order ID ready when contacting our support team.